---
title: Customers Unable to Purchase in their Country
description: Unfortunately we cannot delivery to your country. Please contact the store owner.
---

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# Customers Unable to Purchase in their Country

## "Unfortunately we cannot delivery to your country. Please contact the store owner."

### Problem:

Your customers are unable to make purchases from your store to their country. This issue typically occurs when the necessary tax rules are not assigned correctly.

### Solution:

To resolve this problem, follow the steps below to assign the appropriate tax rules for your products:

> For more information: [How to create a tax rule](https://support.headq.io/knowledge-base/creating-a-new-tax-rule?hsLang=en)

By assigning the correct tax rules to your products, your customers can proceed with their purchases without any issues.

**Note:** It's important to remember that some countries may have shipping restrictions or additional legal requirements. Remember to regularly review and update your tax rules to accommodate any changes in regulations or customer locations.

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